Branch banking usage in Brazil 2019-2024, by quarter
Branch banking usage in Brazil dropped significantly between 2019 and 2024. According to Statista's Consumer Insights, the share of bank account holders who processed banking affairs in person in a branch was 27 percent in the first quarter of 2024, 19 percentage points less than in the first half of 2019. In comparison, branch banking usage was significantly higher in the U.S. during the same period, where almost half of all respondents still processed banking matters in person in 2024.