Main features of a good return experience in the UK 2022
Free returns shipping and immediate refunds make for an excellent return experience in the United Kingdom (UK), according to a 2022 survey. Other features that ensure contented customers are the inclusion of return labels (35 percent), no additional fees (27 percent), and the option to return online orders in store (26 percent). A UK buyer also does not want to feel under time pressure to return items. Nearly a quarter of the surveyed individuals stated that a lengthy return window contributed to create a positive return experience.